Please read carefully the terms and conditions below before accepting any of the travel services offered.
1. Organiser’s Responsibility
Antoniou & Patsalides Travel and Tour operates as an intermediary as far as aerial and marine transfers, hotels and other land arrangements are concerned. Even though Antoniou & Patsalides Travel and Tours strives for the most accurate operation of the schedules and the trip overall, it can not be considered liable for possible delays or/and route alterations due to unforeseen predicaments throughout the trip. The Company is also excluded from any responsibility in the case of loss, injury or damage due to force majeure and/or reasons beyond the control of the Company including theft, loss or damage or delay in the delivery of luggage, as well as changes in hotels and/or flights due to over bookings. The term “force majeure” mentioned above means that the Company, or any other third party offering services, shall not be held liable for failure to perform or delay in performing any obligation hereunder by reason of force majeure or other cause beyond the parties’ reasonable control, which includes but is not limited to acts of god, government decisions, fire, terrorist attacks, natural disasters, riots, civil war, war whether declared or not, labour disputes, strikes etc. If for any reason the Company decides to cancel the entire programme or a substantial part of the programme before the beginning of the trip, the participant shall be allowed to request a refund of the amount paid without any additional demands. The Company is only committed by facts and information that the Company itself has provided, and not by any other information that other offices or agencies may have administered.
2. Responsibilities and Rights of Consumers.
The responsibilities and rights of the Organiser and Agent regarding the consumer are conditioned by the provisions of the Law of Organised Travel, Vacation and Excursions (51 (I) 98). The Travellers are responsible for obtaining all the necessary travel documents (i.e. passport, vaccination records, visas, etc). It is the responsibility of the Traveller to hold a valid passport, or other appropriate travel document. If the Travellers are holders of other than a Cypriot passport, they are obliged to inform the Company well in advance. Travellers are responsible for obtaining and declaring their foreign currency and other items at the various customs.
3. Responsibilities of the Airline Companies
The responsibilities of the airline companies are regulated by the Warsaw Treaty and its amendments, or any other national Treaty may replace the Warsaw Treaty.
The hotel category stated in the Organiser’s promotional material is the official category recognized by the Tourism Organization of the country the hotel is located in. Usually the check-in takes place at 14:00 and the check-out at 12:00 p.m., regardless of the time of arrival and departure. The rooms being used are usually double rooms. Triple rooms are generally double rooms with an extra camp-bed. Room allocation is carried out exclusively by the hotel, without any possibility of intervention from our Company. The Company reserves the right to place any customer in a hotel other than the one indicated/booked, provided that the new hotel is of at least the same category and in the same location. Some hotels have a surcharge for the use of air conditioning, if the service is requested by the customer. Other services or facilities (baby sitting, massage, room service, water sports, sauna, tennis, gym, etc) are usually charged extra and are only payable directly at the hotel. Some other facilities and services might be rendered temporarily unavailable by the hotel administration. For instance, during the spring, autumn or winter months guests might not be able to access the pool, verandas, or open-air restaurants.
The meals and/or breakfasts being included in the prices are as explicitly stated. There is no provision for refund for meals offered but not consumed.
Tours, excursions and panoramic tours include the sights of each city and regions described in the programme. Appropriate clothing is essential when visiting religious areas.
Full payment has to be processed with the reservation.
8. Cancellation of participation
Cancellation of the hotel accommodation by the Traveller, is subject to Gullivers Travel Associates Terms & Conditions appearing at the beginning of General Terms & Conditions. In case no Gullivers Travel Associates Terms & Conditions appear, then conditions here below will apply:
For hotel accommodation, no cancellation fees shall apply for cancellations made 8 or more days prior to the client’s scheduled departure. a) For cancellations made between 7 and 3 days prior to the Traveller’s scheduled departure a fee of maximum 2 (two) night(s) accommodation may apply. b) In the event that the time period of cancellation is between 72 - 24 hours prior to the Traveller’s scheduled departure a fee of maximum 3 (three) nights may apply. c) In the event of a cancellation taking place 24 hours or less prior to the Traveller’s scheduled departure as well as in the event of no-show, namely non-arrival of the Traveller, the full amount may be charged.
In the event of Fair Periods or other special events, full cancellation fees shall apply for cancellations and/or changes at all times.
The following cancellation fees shall apply for packages:
a) Cancellation of a confirmed booking 30 or more days prior to the Traveller’s scheduled departure: €35 per booking.
b) Cancellation of a confirmed booking 29-15 days prior to the Traveller’s scheduled departure: 30% of the total package price may apply.
c) Cancellation of a confirmed booking 14-4 days prior to the Traveller’s scheduled departure: 50% of the total package price may apply.
d) Cancellation of a confirmed booking 72 hours or less prior to the Traveller’s scheduled departure: the full price of the package may be charged.
9. Cancellation of Trip by the Organizer
The Company is entitled to cancel any excursions and/or services, without having to pay any compensation, according to Article 51(1)/98 of the relevant law. The Company is allowed to cancel any trip which has not reached the minimum number of participants (usually 25), or for any other reason, within a sensible time period (14 days). In this event, the Traveller has the right to:
a. Another trip. Should the price of the new trip be less than the cancelled one, the difference shall be returned to the Traveller. In the case where a higher selling price shall apply the Traveller shall be burdened with the price difference.
b. Refund of the entire amount paid by the Traveller.
10. Visa issuance
In the case where it is essential that the Travellers’ passports must be sent abroad for visa issuance, the consumers will be burdened with any expenses arising.
11. Children discounts
Wherever the program refers to “children”, the prices shall stand for children between 2 and 12 years of age (not yet reached their 12th birthday), unless otherwise stated. Children prices are valid, provided that they shall be sharing the same double room as their parents (two adults).
12. Tour Leader – Escort – Buses
Tour leaders/guides are there to assist the travellers in any problems that may arise and also make sure that the programme is executed smoothly. Each country has different criteria as to the appraisal of the bus categories.
13. Traveller’s Complaints
In the case where the Traveller wishes to file a complaint, this has to be submitted during the trip to the local representative or Guide of the Company, or directly with our offices so that the appropriate action for resolving the specific matter/complaint may be taken. The Travellers cannot file a complaint after his/her return to Cyprus without having first complained in writing or in any other appropriate way and without having given the Company adequate opportunity to handle the travellers’ concern(s). In any case, if a particular concern is not resolved adequately, this should be reported to the Company not later that ten (10) days after the arrival of the passengers to Cyprus.
14. Passengers with special needs
The Company is always happy to be able to assist people with special needs. It should be noticed however, that many of the destinations do not possess even the simplest services and facilities such as wheelchair ramps, elevators etc. For this reason, before making a booking the Company should be notified for any possible special needs/requirements of participants and for the special services required for the passenger(s) in question.
The prices are quoted in € euros and are always per person. Revisions of prices for an organized trip may take place at any time provided these shall be communicated to the Client in advance as per the conditions of article 11 of the relevant law.
The Organizer is thoroughly covered as per the requirements of law (51 (I) 98), which ensures that the Traveler is fully covered for his/her repatriation in the unlikely event of bankruptcy or insolvency of the Organizer.
The Organizer ensures that all his Suppliers (buses, hotels, airlines etc) have the legally required insurance. The packages however do not include Travel Insurance or any other insurance. This is optional, though the Organizer suggests Traveller’s to take up insurance.
The Organizer wishes to attract the consumer’s attention to the fact that the company is not responsible for possible health problems of travelers that might arise during or after the trip. Before departure, the travellers are obliged to get medical consultation from the national health authorities regarding vaccinations or other medication and precautions that may be required before visiting the countries they are planning on visiting. Consumers should also carry with them all certifications and reports of all vaccinations.
Antoniou & Patsalides
Travel & Tours